askawayillinois - Recently Updated Pageshttp://askawayillinois.wetpaint.com/pageSearch/updatedRecently Updated Pages on http://askawayillinois.wetpaint.comen-usinfo@wetpaint.comTue, 24 Jun 2008 09:11:35 CDTTue, 24 Jun 2008 09:11:35 CDTwetpaint.com60askawayillinoishttp://www.wetpaint.com/img/logo.gifhttp://askawayillinois.wetpaint.comBest Practices site for AskAway Illinois VR ProjectAskAway Traininghttp://askawayillinois.wetpaint.com/page/AskAway+TrainingNatalieAskAwayhttp://askawayillinois.wetpaint.com/page/AskAway+TrainingTue, 24 Jun 2008 09:11:35 CDT

The virtual **BASIC TRAINING** SESSIONS via Wimba:


Thursday, June 26 from 1-4PM
Wednesday, July 9 from 9-noon
Thursday, July 24 from 1-4PM

Please register via http://islcleo.org.

Prior to the sessions you will find it helpful to look at the following websites www.askawayillinois.info and www.questionpoint.org.



Please register via http://www.islcleo.org/



The upcoming virtual **POLICY/PROFILE PAGE COMPLETION SESSIONS** via Wimba are:

No session is currently scheduled. Please contact ntagge@ilsos.net if you are insterested in attending a session.

I currently offer two types of AskAway training sessions:

**Basic Training** :
This three hour training session offered virtually will instruct the participating librarians how to conduct e-mail, chat and the Administration portion of the virtual reference program using OCLC's QuestionPoint 24/7. At the conclusion of this session, participants will receive their authorization/password and have the skills ready to start the service in their own library.

**Policy/Profile page completion training**:
This one hour training session offered virtually will give libraries already participating in AskAway an opportunity to complete their policy and profile page

Please contact Natalie Tagge at ntagge@ilsos.net with any questions.

































]]>Best Practices Sessionshttp://askawayillinois.wetpaint.com/page/Best+Practices+SessionsNatalieAskAwayhttp://askawayillinois.wetpaint.com/page/Best+Practices+SessionsThu, 08 May 2008 08:23:30 CDT2008 Best Practices Sessions:


The next best practices session is scheduled for May 15th:
Please join AskAway Illinois and AskAway Wisconsin at this month's virtual reference best practices session
Jim "Laser" Hahn of the University of Illinois at Urbana-Champaign library will be discussing mobile learning
Also on the agenda:
AskAway Illinois pricing for 2009
Recap of the annual IOUG (Illinois OCLC Users Group) meeting

Register for sessions and receive specific attendance instructions at
http://www.uwex.edu/ics/wlwreg/wlwwelcome.cfm
Select Wisconsin Library Services, then scroll down and select WiLS Virtual Reference Best Practices to register.

Also be sure to check previous best practices links on the AskAway site and on the Wisconsin AskAway Wiki.

Previous best practices:
March 20th: Charlotte Bruce of Olney College will discuss her experiences with AskAway and her incorporation of the Qwidget into Olney's services. She is one of the first Qwidget adopters in IL and will (I'm sure) have wisdom to share with those that are ready to build a Qwidget!
Ellen Schmid and Lynnette Singh of Geneva Public Library will discuss Practitioner to Practitioner Iming and Transferring questions while monitoring
AskAway IL post grant information (tentatively scheduled)
Register for sessions and receive specific attendance instructions at
http://www.uwex.edu/ics/wlwreg/wlwwelcome.cfm
Select Wisconsin Library Services, then scroll down and select WiLS Virtual Reference Best Practices to register.

February 21: Thank you to AskAway WI for hosting and providing this information:
  • John Dey of the Racine Public Library will be our featured speaker on February 21st. He'll be talking about his work as a QuestionPoint backup librarian, and sharing information on the expectations placed on backup librarians, how they operate, and any tips and tricks he's picked up on juggling multiple questions as a backup librarian.
  • Review of statistics - current and annual from 2002 to 2007 and discussion of asking participating librarians how their libraries gather and share statistics,
  • Business update
  • PR Update
  • Review of chat transcripts.
    Register for sessions and receive specific attendance instructions at
    http://www.uwex.edu/ics/wlwreg/wlwwelcome.cfm
    Select Wisconsin Library Services, then scroll down and select WiLS Virtual Reference Best Practices to register.
    Also be sure to check previous best practices links on the AskAway site and on the Wisconsin AskAway Wiki.
    January 17 Illinois
    February 21 Wisconsin
    March 20 Illinois
    April 24 Wisconsin
    May 15 Illinois
    June 19 Wisconsin
    July 17 Illinois
    August 21 Wisconsin
    September 18 Illinois
    October 16 Wisconsin
    November 20 Illinois
    December 18 Wisconsin

    QP BP November 16 2007.ppt - Connie vonderHeide, Mark Beatty, Martha
    Berninger: effective use of legal resources, update on WI PR campaign, update on new widget technology
    Best Practicesoctoberchanges.ppt-Bruce Brigell, Natalie Tagge: doing
    effective follow-up, combatting spam and the importance of policy and profile pages
    QP BP AUG 07.ppt - Wisconsin hosted this best practice
    • 6/21/07--Loretta Broomfield----Free Web Sites to Help Library Staff Provide Excellent Reference Service.
    • 6/21/07--Deb Aggertt, Mark Beatty, Martha Berninger
    • 5/17/07--State Governments information portals and resources

    Instructions on how to view archived best practices sessions beginning with March 20, 2008 session

    Go to:
    https://www.livemeeting.com/cc/wislineweb/view

    Enter your name
    Enter B6RR6N-080320 for recording id
    Leave recording key blank

    Click on view recordings


    Please contact Natalie Tagge at ntagge@ilsos.net with any questions.






    • ]]>    Homehttp://askawayillinois.wetpaint.com/page/HomeNatalieAskAwayhttp://askawayillinois.wetpaint.com/page/HomeThu, 14 Feb 2008 10:18:46 CST
    Would you like to post content to this site?--Content may be added by AskAway participants only. Please contact Natalie Tagge at ntagge@ilsos.net for permission and details.

    If you do post, make sure to add the date/time and your name/e-mail!

    ]]>    QuestionPoint (OCLC) training opportunitieshttp://askawayillinois.wetpaint.com/page/QuestionPoint+%28OCLC%29+training+opportunitiesNatalieAskAwayhttp://askawayillinois.wetpaint.com/page/QuestionPoint+%28OCLC%29+training+opportunitiesTue, 12 Feb 2008 09:22:03 CSTTraining opportunities from QuestionPoint:

    Susan McGlamery will conduct a free training session for librarians who are currently participating and need a refresher or are new participants in the national 24/7 Reference Cooperative on Tuesday, February 26th, from 2:00-4:00 p.m Eastern Standard Time (1:00 p.m. CT, 12:00 noon MT, 11:00 a.m. PT). Policies and procedures used in the 24/7 Cooperative will be discussed. This session assumes familiarity with the QuestionPoint software. If you would like to attend, please register as soon as possible as seating is limited. The registration site for this session is located at:
    https://www.sporg.com/pom/registration?cmd=event_info&event_id=102203 NOTE: This web session uses WebEx for the visual portion of the presentation and a toll-free dial-in conference call for the audio portion (voice-over IP is not available). For assistance with WebEx: 1. Go to https://oclc.webex.com/oclc/mc 2. On the left navigation bar, click "Support".

    ]]>    Traininghttp://askawayillinois.wetpaint.com/page/TrainingNatalieAskAwayhttp://askawayillinois.wetpaint.com/page/TrainingFri, 08 Feb 2008 08:49:39 CST
    ]]>    Test 1http://askawayillinois.wetpaint.com/page/Test+1NatalieAskAwayhttp://askawayillinois.wetpaint.com/page/Test+1RenameThu, 07 Feb 2008 10:18:29 CST
    ]]>    Tips and Tricks--Reference Toolshttp://askawayillinois.wetpaint.com/page/Tips+and+Tricks--Reference+ToolsBillAHMLhttp://askawayillinois.wetpaint.com/page/Tips+and+Tricks--Reference+ToolsTue, 17 Jul 2007 12:34:29 CDTBe sure to add the date and your name/e-mail!

    • ZabaSearch--An excellent tool for finding hard-to-find phone numbers is http://www.zabasearch.com. It peruses public records for possible matches. Be aware, however, that it often finds previous addresses or finds previous residents of that address. Still, it can be useful, especially for the reunion-search folks!--Bill Pardue, bpardue@ahml.info

    ]]>    Tips and Tricks--Service Tipshttp://askawayillinois.wetpaint.com/page/Tips+and+Tricks--Service+TipsBillAHMLhttp://askawayillinois.wetpaint.com/page/Tips+and+Tricks--Service+TipsTue, 17 Jul 2007 12:27:29 CDT
    ]]>    Tips and Tricks--Technicalhttp://askawayillinois.wetpaint.com/page/Tips+and+Tricks--TechnicalBillAHMLhttp://askawayillinois.wetpaint.com/page/Tips+and+Tricks--TechnicalRenameTue, 17 Jul 2007 12:26:33 CDTMake sure you date your entry and add your name and e-mail!

    --Blinking chat screen--If you get a blinking chat screen and you can't enter any chat messages, the quickest thing is to first try simply refreshing your browser. You'll have to reselect your queues, but the session will still be there waiting for you. If that doesn't work, simply close the chat window (with the "x") and then clear your cache. Then re-enter chat, select your queue and then go into the "My Active" tab to click on your patron. This still should take less than 20 seconds or so.--Bill Pardue, bpardue@ahml.info.



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