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Best Practices Sessions
2008 Best Practices Sessions:
December Best Practices Session: Thursday, December 18, 2008
Wisconsin hosts Adding AskAway link to multiple pages on your website: The Whys and Hows
AskAway WI and IL Business updates
Chat transcript review
Review of next year's schedule
Register for sessions and receive specific attendance instructions at
November Best Practices Session: Thursday, November 20, 10:30-12:00PM
Illinois hosts
Paula Rumbaugh from QuestionPoint will be presenting on QP reports and explaining how to utlize them
AskAway Illinois finalized pricing for 2009 will be discussed
October Best Practices Session: Thursday, October 23rd (rescheduled from October 16th), 10:30-12:00PM
Wisconsin hosts Register for sessions and receive specific attendance instructions at
September Best Practices Session: Thursday, September 18th, 10:30-12:00p.m.
Illinois hosts
2009 update, ILA AskAway information
Best practices chat follow-up reminder
Mary Wilkes Towner, Urbana Free Library Reference Librarian, will discuss answering virtual readers advisory questions and share sites to find quick and effective answers
August Best Practices Session: Thursday, August 21st, 10:30 a.m. - 12:00 p.m.
Wisconsin hosts
• Business update and general best practices reminders
• Report on ALA
• Patron link to the QuestionPoint global knowledgebase
• Review of best practices for working with UK patrons
• Update on the public school test of AskAwayl
• Statistical reports
• Review of transcripts
July Best Practices Session: Thursday, July 17th, 10:30 a.m. - 12:00 p.m.
Illinois will be hosting
• Business update
• General best practices reminders
• Helping patrons with genealogy questions
• Transcript reviews
• Update of the Illinois cooperative in post grant period
Also be sure to check previous best practices links on the AskAway site and on the Wisconsin AskAway Wiki.
Previous best practices:
May 15th: Jim "Laser" Hahn of the University of Illinois at Urbana-Champaign library will be discussing mobile learning
Also on the agenda:
AskAway Illinois pricing for 2009
Recap of the annual IOUG (Illinois OCLC Users Group) meeting
March 20th: Charlotte Bruce of Olney College will discuss her experiences with AskAway and her incorporation of the Qwidget into Olney's services. She is one of the first Qwidget adopters in IL and will (I'm sure) have wisdom to share with those that are ready to build a Qwidget!
Ellen Schmid and Lynnette Singh of Geneva Public Library will discuss Practitioner to Practitioner Iming and Transferring questions while monitoring
AskAway IL post grant information (tentatively scheduled)
February 21: Thank you to AskAway WI for hosting and providing this information:
John Dey of the Racine Public Library will be our featured speaker on February 21st. He'll be talking about his work as a QuestionPoint backup librarian, and sharing information on the expectations placed on backup librarians, how they operate, and any tips and tricks he's picked up on juggling multiple questions as a backup librarian. Review of statistics - current and annual from 2002 to 2007 and discussion of asking participating librarians how their libraries gather and share statistics, Business update PR Update Review of chat transcripts.
Register for sessions and receive specific attendance instructions at
Also be sure to check previous best practices links on the AskAway site and on the Wisconsin AskAway Wiki.
QP BP November 16 2007.ppt - Connie vonderHeide, Mark Beatty, Martha
Berninger: effective use of legal resources, update on WI PR campaign, update on new widget technology
Best Practicesoctoberchanges.ppt-Bruce Brigell, Natalie Tagge: doing
effective follow-up, combatting spam and the importance of policy and profile pages
QP BP AUG 07.ppt - Wisconsin hosted this best practice
Instructions on how to view archived best practices sessions beginning with March 20, 2008 session
Go to:
https://www.livemeeting.com/cc/wislineweb/view
Enter your name
Enter B6RR6N-080320 for recording id
Leave recording key blank
Click on view recordings
Please contact Natalie Tagge at ntagge@ilsos.net with any questions.
December Best Practices Session: Thursday, December 18, 2008
Wisconsin hosts Adding AskAway link to multiple pages on your website: The Whys and Hows
AskAway WI and IL Business updates
Chat transcript review
Review of next year's schedule
Register for sessions and receive specific attendance instructions at
http://www.uwex.edu/ics/wlwreg/wlwwelcome.cfmSelect Wisconsin Library Services, then scroll down and select WiLS Virtual Reference Best Practices to register.
November Best Practices Session: Thursday, November 20, 10:30-12:00PM
Illinois hosts
Paula Rumbaugh from QuestionPoint will be presenting on QP reports and explaining how to utlize them
AskAway Illinois finalized pricing for 2009 will be discussed
October Best Practices Session: Thursday, October 23rd (rescheduled from October 16th), 10:30-12:00PM
Wisconsin hosts Register for sessions and receive specific attendance instructions at
http://www.uwex.edu/ics/wlwreg/wlwwelcome.cfmSelect Wisconsin Library Services, then scroll down and select WiLS Virtual Reference Best Practices to register.
September Best Practices Session: Thursday, September 18th, 10:30-12:00p.m.
Illinois hosts
2009 update, ILA AskAway information
Best practices chat follow-up reminder
Mary Wilkes Towner, Urbana Free Library Reference Librarian, will discuss answering virtual readers advisory questions and share sites to find quick and effective answers
August Best Practices Session: Thursday, August 21st, 10:30 a.m. - 12:00 p.m.
Wisconsin hosts
• Business update and general best practices reminders
• Report on ALA
• Patron link to the QuestionPoint global knowledgebase
• Review of best practices for working with UK patrons
• Update on the public school test of AskAwayl
• Statistical reports
• Review of transcripts
July Best Practices Session: Thursday, July 17th, 10:30 a.m. - 12:00 p.m.
Illinois will be hosting
• Business update
• General best practices reminders
• Helping patrons with genealogy questions
• Transcript reviews
• Update of the Illinois cooperative in post grant period
Also be sure to check previous best practices links on the AskAway site and on the Wisconsin AskAway Wiki.
Previous best practices:
May 15th: Jim "Laser" Hahn of the University of Illinois at Urbana-Champaign library will be discussing mobile learning
Also on the agenda:
AskAway Illinois pricing for 2009
Recap of the annual IOUG (Illinois OCLC Users Group) meeting
March 20th: Charlotte Bruce of Olney College will discuss her experiences with AskAway and her incorporation of the Qwidget into Olney's services. She is one of the first Qwidget adopters in IL and will (I'm sure) have wisdom to share with those that are ready to build a Qwidget!
Ellen Schmid and Lynnette Singh of Geneva Public Library will discuss Practitioner to Practitioner Iming and Transferring questions while monitoring
AskAway IL post grant information (tentatively scheduled)
February 21: Thank you to AskAway WI for hosting and providing this information:
Register for sessions and receive specific attendance instructions at
http://www.uwex.edu/ics/wlwreg/wlwwelcome.cfmSelect Wisconsin Library Services, then scroll down and select WiLS Virtual Reference Best Practices to register.
Also be sure to check previous best practices links on the AskAway site and on the Wisconsin AskAway Wiki.
| January 17 | Illinois |
| February 21 | Wisconsin |
| March 20 | Illinois |
| April 24 | Wisconsin |
| May 15 | Illinois |
| June 19 | Wisconsin |
| July 17 | Illinois |
| August 21 | Wisconsin |
| September 18 | Illinois |
| October 16 | Wisconsin |
| November 20 | Illinois |
| December 18 | Wisconsin |
QP BP November 16 2007.ppt - Connie vonderHeide, Mark Beatty, Martha
Berninger: effective use of legal resources, update on WI PR campaign, update on new widget technology
Best Practicesoctoberchanges.ppt-Bruce Brigell, Natalie Tagge: doing
effective follow-up, combatting spam and the importance of policy and profile pages
QP BP AUG 07.ppt - Wisconsin hosted this best practice
- 6/21/07--Loretta Broomfield----Free Web Sites to Help Library Staff Provide Excellent Reference Service.
- 6/21/07--Deb Aggertt, Mark Beatty, Martha Berninger
- 5/17/07--State Governments information portals and resources
Instructions on how to view archived best practices sessions beginning with March 20, 2008 session
Go to:
https://www.livemeeting.com/cc/wislineweb/view
Enter your name
Enter B6RR6N-080320 for recording id
Leave recording key blank
Click on view recordings
Please contact Natalie Tagge at ntagge@ilsos.net with any questions.
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Latest page update: made by NatalieAskAway
, Dec 10 2008, 12:35 PM EST
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